Refund policy

Refund Policy

Effective Date: September 2026

At BrassRevive, we want you to feel confident when purchasing furniture through www.brassrevive.com. This policy explains our return and refund procedures.

14-Day Return Policy

Eligible furniture may be returned within 14 calendar days after delivery.

To be eligible, the item should be unused, unassembled, undamaged, and in its original condition. Please retain original packaging, hardware, and accessories whenever possible.

Return Request

To request a return, contact sales@brassrevive.com with your order number, product name, and reason for the return.

For damaged or incorrect merchandise, please include clear photographs of the item and packaging.

Do not ship a return until return instructions have been provided by BrassRevive.

Damaged or Defective Items

Please inspect your furniture when it arrives. If an item is damaged, defective, or incorrect, notify us within 48 hours of delivery.

After reviewing the information, we may provide a replacement, replacement parts, repair assistance, store credit, or refund.

Items Not Eligible for Return

Returns may not be accepted for:

  • Final sale or clearance products.

  • Custom or specially ordered furniture.

  • Items that have been assembled, altered, or modified.

  • Furniture damaged through misuse or improper care.

  • Products returned without authorization.

Return Shipping

BrassRevive will cover applicable return shipping costs when the issue results from our error or a verified damaged or defective product.

For returns based on change of mind, personal preference, or incorrect selection, the customer may be responsible for return shipping.

Refund Processing

Once the returned furniture is received and inspected, approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Order Cancellation

Please contact us as soon as possible to request a cancellation. Orders that have already shipped may need to follow the standard return procedure.

Contact Information

BrassRevive
Website: www.brassrevive.com
Email: sales@brassrevive.com
Phone: +1 800-482-1132
Address: 1901 Oakcrest Ave, Ste 1, Roseville, MN 55113, USA
Service Hours: Monday–Friday: 9:00 AM–6:00 PM CT; Saturday: 10:00 AM–4:00 PM CT; Sunday: Closed